Frequently Asked Questions

Find answers to common questions about our Hawaii shuttle and tour services, including airport transfers, military PCS, and island tours.

Where do I meet my driver at HNL?

Your driver will meet you at the designated "PREARRANGED" location noted in your confirmation email. also, Detailed instructions are sent via text upon landing. The meeting location will also be noted in your confirmation email.

What if our flight is delayed, will GO808EXPRESS be there to pick us up?

Yes, 90% percent of the time we will be there to pick-you you up with changes in our commitment to only provide private non-shared rides. You may be bundled together with others who have reservations on the same flight or with the permission of other travelers arriving on time on other flights. In many circumstances that require us to bundle a group together, the maximum hotel stops is one stop prior to your designated hotel. We also reserve the right to replace your service with similar third party carriers at the same cost.

What is the Hawaii law concerning seat belts and transporting children?

On June 27, 2022, the passage of Act 122 (22). Act 122 amends requirements for child passenger restraint by requiring rear facing child safety seats for children less than two years of age, increases the age through which a child must use a child passenger restraint or booster seat to 10 years old, and raises fines for certain violations.

Act 122 Overview
(1) If the child is under two years of age, the child must be properly restrained in a rear-facing car seat with harness.
(2) If a child is two years or older but less than four years old, the child must be properly restrained in a rear-facing or forward-facing car seat with harness.
(3) All children under ten years old must be properly restrained regardless of how many seat belt assemblies are in the vehicle.
(4) Violators of the law will be required by the court to attend a child passenger safety class approved by the Hawaii State Judiciary.

You may bring your own. Or we do offer child seats for rent: $10.00 each way and booster chairs are $5.00 each way. I would need to know the age of your child and weight to provide the estimate car seat.

Do you accommodate PCS luggage?

Yes, we specialize in Military PCS moves. Please let us know the number of PCS totes and oversized bags when booking so we can provide a suitable vehicle and proper quote.

What payment methods do you accept?

We accept major credit cards. Drivers do not accept credit card payments. If you would like to use a cc and have a confirmed reservation, please pay online prior to your service. A 4% convenience fee is charged for cc processing.

What is your cancellation policy? see our Terms and Conditions

Cancellations must be made 24 hours prior to the day of service and will result in a 20% service charge.
Cancellations made in a shorter period of time (less than 24 hours prior to the day of service) will result in a 100% charge being incurred (NO REFUND).
Claims for refunds must be made within thirty (7) days from the date of service.
Reservations with Flight (domestic and international) delays that exceed 45 minutes may be cancelled. For international flights; Delays in customs and immigration of more than 60 minutes may cause your reservations to be cancelled. For domestic flights; delays in baggage claims of more than 45 minutes may cause your reservations to be cancelled. Please call 808-489-0000 for more information if you feel your processing times in baggage claim or customs will exceed our wait times. We will do our best to accommodate delays with the amount of vehicles in our inventory. Prepaid reservations will not be refunded but may use as a credit for future transfers.
Our drivers do not make international phone calls (US and Canadian only). Please call us at 808-489-0000 when you have retrieved your baggage for further information. If you do not wish to use your cell phone, please find the nearest public phone (50 cents required).

Will my quoted rate in my confirmation increase if my flight is delayed and arrives within the posted times in effect?

Honolulu ranks top 5 worst traffic conditions in the USA as reported by Time Magazines. Quotes given to you in your confirmation is the price you would pay if you arrived at the time you indicated. If your flight is delayed or early, and fall under the times indicated below; your price is subject to change. Increase (or decrease) will be according to the actual time of arrival or departure on the date of your service. Please visit our Terms and Conditions page for exact fare (increase or decrease).

Still have questions? Our island experts are ready to help you plan your perfect Hawaiian transit.

Do you provide pick-up or drop off services to local residences?

Yes. There is no area on our inquiry form but you can still fill in the "message us" with your local address for a response. Or please call 808-489-0000 for pricing. You may also email us direct at go808express@gmail.com to provide our details.

Do you charge for additional stops:

Yes we do.
For customers requiring multi-hotel drop off within the vicinity of either Waikiki or Koolina, when agreed upon is charged at $40 per additional stop.

Customers requiring an additional stop prior to their hotel for shopping will incur a fee of $25 plus .$1 per minute.

Still have questions?

We are here to help 24/7. Our team is dedicated to making your Hawaii transportation seamless and stress-free.