Terms & Conditions
Below you will find the standard terms and conditions for using GO808Express airport shuttle and tour services. By booking with us, you agree to comply with and be bound by the following policies regarding your transportation on Oahu.
Booking & Service Policies
Reservation Process
All shuttle and tour reservations must be made at least 24 hours in advance to guarantee availability. Quotes are valid for 7 days from the date of issue. A confirmed booking requires full payment or a valid credit card authorization depending on the service type. Passenger counts and luggage requirements must be accurately reported at the time of booking to ensure the appropriate vehicle is dispatched.
Luggage Policy
Standard shuttle service includes one checked bags and one carry-on per passenger. Oversized items such as surfboards, golf clubs, or excessive PCS luggage for military transfers must be disclosed during the quote request. Additional fees may apply for extra or bulky items that require specialized vehicle configurations or trailers.
Cancellations & Refunds
Cancellations made more than 48 hours before the scheduled pickup time are eligible for a full refund. Cancellations made within 24 to 48 hours will incur a 50% service fee. No-shows or cancellations within 24 hours of service are non-refundable. For military PCS transfers and group bus charters, specific contract terms may apply.
Passenger Conduct
GO808Express maintains a strict non-smoking and no-vaping policy in all vehicles. Consumption of alcohol is prohibited unless explicitly authorized for private charter services. Passengers are responsible for any damage caused to the vehicle interior. We reserve the right to refuse service to any individual exhibiting disruptive or unsafe behavior.
Liability & General Provisions
Cancellation Policy
Cancellations made more than 24 hours prior to the scheduled service time will receive a full refund. Cancellations made within 24 hours of service are non-refundable. No-shows will be charged the full amount of the booking. For group charters and tours, a 72-hour notice is required for a full refund.
Limitation of Liability
GO808Express shall not be held liable for delays caused by traffic, weather, road conditions, or other circumstances beyond our control. We are not responsible for lost or damaged personal property left in our vehicles. Passengers are responsible for ensuring they have all their belongings upon exiting. Our total liability for any claim shall not exceed the amount paid for the service.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the State of Hawaii. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Honolulu, Oahu. By using our services, you agree to comply with all local, state, and federal regulations while on board our vehicles.